We reserve the right to refuse any order you place with us. At our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders associated with the same customer account, the same credit card, and/or orders using the same billing and/or shipping address.

If we make a change to or cancel an order, we may attempt to notify you via the e-mail address provided at the time the order was made.

When you are charged

Payment is taken in full at the time the order is placed, not at dispatch. All prices are shown in US dollars (USD).

Standard tracked shipping is free on every order within the United States, with no minimum spend, so no shipping charge is added at checkout. Any taxes that apply are shown before you confirm the order.

Payments are handled by our third-party payment processor, and the payment methods available for your order are shown at checkout before you confirm it. We do not store, process or transmit card numbers ourselves — see our Billing Terms & Conditions for details.

Cancellations and refunds

You can cancel an order for a full refund at any time before it is dispatched — email us with your order number and we will stop it.

Approved refunds are returned to the original payment method. Once we issue a refund, your bank or card issuer typically takes 5–10 business days to post it. Refund eligibility after delivery is set out in our Return & Refund Policy.